THE COMPANY:
We provide digital infrastructure to scale the world’s most innovative companies. We are an
award-winning industry leader in building, owning, and operating highly eAicient, cost
eAective wholesale, colocation, and cloud data centers. Each of our national facilities
meets or exceeds the highest industry standards in all operational categories of availability,
security, connectivity, and physical resilience.
We oAer the scale and geographic reach that rapidly growing hyperscale and enterprise
companies need. The world runs on data.

THE POSITION:
We are looking for a Critical Operations Technician (COT) to support a local data center
campus. As a member of the Critical Operations team, the Critical Operations Technician
must possess strong knowledge in maintaining the mechanical, electrical, fire life safety,
base building, and other various internal data center systems. The COT will also be focused
on the execution of programs related to Safety, Team, Availability, Communication, and
Knowledge. The COT will be responsible for day-to-day operations of the data center.
Mechanical responsibilities will include maintaining and repairing chilled water systems
and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification
systems, fan wall systems, air-cooled chillers, and central plant operations. Electrical
responsibilities will include maintaining and repairing electrical/critical power distribution
from the Utility/Generator main switchgear through the UPS systems out to the customer
load, UPS, PDU, and RPP cabinets. Fire Life Safety responsibilities will include monitoring
wet sprinkler systems and pre-action sprinkler systems as well as their associated
detection devices.
Implement and follow the standardized culture of always working safely across all
data centers.
Operate, monitor, maintain, and respond to abnormal conditions in facilities
systems. Areas include Electrical, Mechanical, Building Monitoring, and Control.
Tracking and trending operational characteristics.
Provide feedback to management on the eAectiveness of existing standards and
processes.
Work with the operations team to complete an aggressive preventive and predictive
maintenance schedule
Identify and document maintenance discrepancies and work with site management
to resolve site issues based on agreed-upon priorities.
Ensure data center operates at maximum operational eAiciency by analyzing
existing operating conditions, identifying areas of optimization, and working with
site management to implement eAiciency improvements.
Manage systems to avoid unplanned, customer-impacting outages.
Coordinate and oversee power installations and upgrades.
Utilize a CMMS system to manage and document maintenance and repair of data
center systems.
Use developed policies and procedures to guide and preform work.
Assist in asset and consumable inventory management.
Responsible for tracking and proper labeling of all equipment per established
procedures.
Provide day-to-day exceptional customer service and support.
Incident escalation, response, and follow-up report writing.
Maintain and complete regular facility and security tours documenting and
responding to identified issues.
Provide applied mechanical and integrated control expertise for the entire data
center.
Serve in a technical writing capacity regarding the development and use of
procedures for preventative and corrective maintenance activities.

PLEASE NOTE:
Work hours may vary based upon business needs.
Other duties as required. Job duties, roles, and responsibilities are subject to
change over time.

THE DETAILS:
Location: Elk Grove Village, IL (Chicago area)
Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time OA,
Paid Leave Programs
Travel: None or less than 5%
Must be eligible to work in the United States
Must pass a comprehensive background and drug screening
MUST-HAVE QUALIFICATIONS:
High school diploma or equivalent
Minimum of 2 years’ experience in a data center or other related mission-critical
operations role.
Experience working with various Microsoft OAice applications and other database
housing software.
Ability to handle a multitude of tasks and work well in stressful situations.
General understanding of the electrical and mechanical systems used in a data
center environment. These include, but are not limited to UPS, Transformers, PDU’s,
RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
Strong knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as
building codes in regard to fire life safety.
Familiarity and experience in data center trending and analysis, with the ability to
rapidly learn and use PC-based site monitoring systems.
United States Navy Nuclear Engineering – preferred
Bachelor’s Degree or equivalent work experience – preferred
While performing the duties of this job, the employee is occasionally required to
stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance,
stoop or kneel, talk, see at close range, and hear for extended periods of time
Must be able to lift and/or move up to 25 pounds.
Must be willing to work outside normal business hours, including weekends, late
nights, holidays, and on-call support.
Must be comfortable working in a high stress, fast paced environment with shifting
priorities

THIS MIGHT BE RIGHT FOR YOU IF:
You are a strong communicator, you are persuasive and clear, blending analytics
with experience in decision-making.

You do not get flustered easily. You can juggle multiple priorities while balancing
urgent requests with shifting timelines and deliverables.
You are a team builder. You take the time to understand and develop the strengths of
your resources while formulating long-term plans for the growth and success of the
team.
You are naturally curious and driven toward continual improvement. While you
celebrate your successes, you take time to review and analyze campaigns for future
learning.
We oAer a competitive compensation package with strong benefits, including
medical, dental, and vision insurance, a 401K program, flexible spending accounts –
even a cell phone subsidy.
We foster a culture of appreciation, including peer-to-peer recognition and rewards
programs.
Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
We’re growing – this is a great time to join and make an impact!